Instructions for ordering

Welcome to the official Sport Spirit Moldova online store!

Here you can always find:

• the full catalog of sportswear and footwear: models for men, women and also children.
• current new models, including exclusive featured in the online store.
• discounts, seasonal sales and advantageous kits.

It's comfortable making online shopping on the Sport Spirit Moldova website and also making on a smartphone: the mobile version is loaded automatically.

HOW TO COLLECT ORDER?

You have to indicate the name of the item in the search box in the upper right corner for a quick search.

Select an item from the drop-down list and go to the desired section or product page.

Looking for men's, women's and children's clothing

Select the appropriate category - "Men", "Women" or "Kids" to see the all range of clothing and footwear.

Now you can continue searching within the category.

ENTER TO THE PRODUCT PARAMETERS

When you have decided on the category and found the desired model in the catalog, click on the image to go to the product page.

Choose the size and the quantity and after that add the product to the "Basket" by pushing the appropriate button.

After that you will be offered the choice of "Continue Shopping" or "Place Order". If you want to choose more items, then click "Continue Shopping", add the models you like to the basket.

HOW TO PLACE AN ORDER?

Click on the trash can icon in the top right corner. In the menu go to the "Basket" - here you can check the contents of the order, or immediately by pressing the appropriate button Place Order.

Continue making the order.

If you have a Sport Spirit discount card, then use the top menu "Use a discount card" and enter the barcode of your card. The barcode is located on the back of your card and consists of 13 numbers. Hint here.

At the beginning, choose a delivery method: "Pickup" or "Standard shipping". The option "Pickup" is possible only when paying by credit card on the site. In this regard, you will not be able to choose another payment method and enter delivery data. Instead, you will need to select the address of the store in which is most convenient for you to pickup your order.

If you want to get your order directly to your home, then we advise you to choose the "Standard shipping" delivery method.
After that select one of the payment methods. We remind you that when paying by card on the site you will have an additional discount of -5%.

Complete the required information: delivery address, personal data and contacts.

When selecting a delivery region, start entering the name of the city where you want to deliver the order. When options appear, select the option that suits you.

HOW TO PAY FOR A PURCHASE?

Choose a payment method for the order:

• In cash upon receipt
• By bank cards upon receipt (only for Chișinău citizens)
• By bank cards onlin VISA or MasterCard

When you are paying by card bank, you are getting an additional discount of -5%. To implement a payment, you will need to enter your card details and click on the "Pay" button. Information is transmitted in encrypted form and is stored only on a specialized server of the payment system. The site and the store don't know and don't store your bank card details.

CAN I CHANGE THE CONTENT OF THE ORDER AFTER IT IS PLACED?

After placing an order, changing the contents of the order (deleting or adding an item, changing the color or size of the article) is possible only at the stage of confirming your order with the operator of the online store. If the order was placed incorrectly, then you need to cancel this order and place a new one.

IS IT POSSIBLE TO DECLINE THE ORDER?

As long as your order has not gone to the formation, its cancellation is possible. All details on the formation or cancellation of an order can be obtained from the operators of the Sport Spirit Moldova online store by phone +37376003800 (Mon-Fri, from 9-00 to 18-00). If the order has already been formed and sent for delivery, then you can return the items using the return form.

IS IT POSSIBLE TO GET AN ADDITIONAL DISCOUNT?

You have several options to get an additional discount:

• Pay for the order online with a bank card and get a 5% DISCOUNT.
• Make an order on your birthday or the next day and you wiil get a 10% DISCOUNT.

HOW DO I MAKE SURE MY ORDER WAS ACCEPTED?

Within 15 minutes of placing your order, you will receive an order confirmation email at your address.

ATTENTION: after a successfully placed order, a confirmation letter with the order number (three numbers) should be sent to your e-mail (specified in the order). Please re-order if you do not have an order number.

All applications are processed in turn on weekdays (Monday-Friday) from 09:00 to 18:00. Delivery of orders is carried out only after confirmation of the order by the phone number specified when placing the order.

CONDITIONS OF ORDERING PRODUCTS FROM ‘OUTLET SECTION

• Discounts on discount cards, as well as a 5% discount on online purchase and promotions on products from this section do not apply.