--- title: "Terms of Use – Sport Spirit" description: "Page “Terms of Use” – detailed information about services, delivery, payment and store rules." url: "https://sportspirit.md/en/page/terms-and-conditions" type: "website" locale: "en" --- # Terms of Use # TERMS AND CONDITIONS OF WEBSITE USE AND ONLINE SALES [www.sportspirit.md](http://www.sportspirit.md/) | SPORT SPIRIT S.R.L. Version applicable from 23 August 2026 ## 1. General Provisions. Trader Identification These Terms and Conditions (“Terms”) govern the use of the website [www.sportspirit.md](http://www.sportspirit.md/) (“Website”), the placement and processing of orders, as well as the legal relationship between the consumer and the trader in connection with the purchase of products sold through the online store. Trader/Seller: SPORT SPIRIT S.R.L., IDNO 1023600005058, registered office: MD-2001, Chișinău Municipality, 6 Cantemir Blvd., Republic of Moldova. Telephone: [+373 76022025](tel:+37376022025). E-mail: [info@sportspirit.md](mailto:info@sportspirit.md). These Terms are supplemented by the Personal Data Processing Policy, the Cookie Policy, the Return/Withdrawal Policy and other mandatory information published on the Website, to the extent applicable. The legal relationships are governed by the laws of the Republic of Moldova, including the Civil Code, Law No. 105/2003 on Consumer Protection, Law No. 284/2004 on Information Society Services, Law No. 195/2024 on Personal Data Protection and other applicable legal acts. SPORT SPIRIT may amend these Terms whenever necessary. Amendments do not affect orders/contracts already concluded, except where permitted by law or agreed by the parties. The version applicable to an order is the version available on the Website at the time the order is placed. ## 2. Definitions · Consumer – a natural person acting for purposes unrelated to their commercial, industrial, manufacturing or professional activity. · Customer/Buyer – the person who uses the Website and/or places an order. · Product – an item offered for sale on the Website. · Order – an electronic request submitted by the Customer through the Website for the purchase of one or more Products. · Distance Contract – a contract concluded between SPORT SPIRIT and the Consumer without the simultaneous physical presence of the parties, using means of distance communication. ## 3. Use of the Website and Acceptance of the Terms Before completing the order, the Customer is given the opportunity to review the Terms and the essential information concerning the products, price, delivery, payment and consumer rights. By ticking the box “I have read and agree to the Terms and Conditions” and submitting the order, the Customer confirms acceptance of the Terms applicable to that order. Acceptance of the Terms does not constitute consent to marketing and does not replace any separate consents required by personal data protection or electronic communications legislation. ## 4. Products, Information and Prices SPORT SPIRIT takes reasonable care to ensure that product descriptions, images, sizes, colours, prices and availability information are accurate and up to date. Images are for illustrative purposes. Reasonable differences in colour may occur due to the screen/device used, without limiting the consumer’s rights in the event of an actual lack of conformity of the product. The applicable price is the price displayed at the time the order is placed. Delivery costs and any other applicable charges are shown before the order is completed. In the event of an obvious technical or clerical error concerning the price or availability, SPORT SPIRIT will inform the Customer without delay and request confirmation of whether the order should continue under the correct conditions or, where applicable, will cancel the order and refund the amounts paid. ## 5. Placing an Order and Conclusion of the Contract To place an order, the Customer may be asked to provide only the data strictly necessary for its fulfilment, including first and last name, telephone number, e-mail address and delivery address/collection point. If the recipient is another person, the Customer must provide only the data necessary for delivery and ensure that they are entitled to disclose such data. After submitting the order, the Customer receives an electronic confirmation that it has been received. If, according to the technical flow of the Website, the initial confirmation merely acknowledges receipt of the order, the contract is deemed concluded when SPORT SPIRIT confirms the processing/acceptance of the order. SPORT SPIRIT may refuse or cancel an order only for objective and legitimate reasons, such as the product being out of stock, inability to fulfil the order, reasonable suspicion of fraud/abuse, an obvious technical error or inability to validate the data required to fulfil the order. The Consumer will be informed, and in the case of a paid order, the amounts will be refunded in accordance with the law. The clause in the previous version allowing automatic refusal of an order based on a number of previously refused products/orders does not apply automatically; any anti-abuse measure must be justified, proportionate and must not unjustifiably restrict the consumer’s rights. ## 6. Payment Methods The available payment methods are indicated on the Website and/or on the checkout page. These may include online payment by bank card, card payment to the courier, if such service is available, and cash payment, if this option is offered. In the case of online card payment, the full card details are entered into the secure environment of the payment service provider and are not stored by SPORT SPIRIT, to the extent that the current technical payment architecture is configured in this manner. Payments and refunds are made in the currency and by the methods permitted by applicable law and by the payment service provider. ## 7. Delivery Products are delivered through the courier service provider contracted by SPORT SPIRIT. The previous version of the Website referred to Muvi Express; before publication of this version, the provider actually used must be confirmed. The estimated delivery time and cost are displayed on the Website/in the checkout and/or communicated to the Customer when the order is confirmed. Delivery times may vary depending on the locality, product availability, the courier’s schedule and objective circumstances beyond SPORT SPIRIT’s control. SPORT SPIRIT provides the courier only with the data necessary to carry out the delivery, in accordance with the Personal Data Processing Policy. Upon receipt of the parcel, the Customer is advised to check the integrity of the packaging and the existence of any visible defects. Such inspection does not limit or extinguish the consumer’s statutory rights regarding any lack of conformity identified later. The previous wording stating that, after receipt of the goods, the Customer could no longer make claims regarding the appearance or completeness of the product is expressly removed. Consumer rights cannot be restricted by such a clause. The exact rates, delivery times, availability of free delivery in Chișinău and the conditions for express delivery must be confirmed by the commercial/IT team before publication. ## 8. Right of Withdrawal for Distance Contracts Under the legislation applicable to distance contracts, the Consumer has the right to withdraw from the contract within 14 calendar days without being required to provide reasons for the decision. In the case of the sale of products, the period generally begins on the day on which the Consumer or a third party designated by the Consumer, other than the carrier, takes physical possession of the product; special rules provided by law apply in cases involving multiple deliveries. To exercise this right, the Consumer must send SPORT SPIRIT, before the expiry of the applicable period, an unequivocal statement regarding the decision to withdraw, through the channel indicated on the Website for returns/withdrawals. The Consumer must return the product without undue delay and within the period provided by law. The direct costs of return are borne by the Consumer if the Consumer was informed of this in advance and if SPORT SPIRIT has not decided to bear such costs. The Consumer is liable only for any diminished value of the product resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the product. The right of withdrawal does not apply in cases expressly excluded by law, including, where applicable, sealed products which are not suitable for return for health protection or hygiene reasons and which have been unsealed by the Consumer, as well as other situations expressly provided for by law. ## 9. Refunds in the Event of Withdrawal Where the right of withdrawal is validly exercised, SPORT SPIRIT refunds the amounts due under the law without undue delay and, in any event, within the applicable statutory period, generally using the same payment method used for the original transaction, unless the Consumer has expressly agreed to another method. SPORT SPIRIT may delay the refund, in the cases permitted by law, until the returned products have been received or until proof of their dispatch has been provided, whichever occurs first. Additional costs resulting from the Consumer choosing a type of delivery other than the standard delivery offered by SPORT SPIRIT are not refunded to the extent permitted by law. ## 10. Lack of Conformity of Products, Complaints and Warranties The right of withdrawal applicable to distance contracts is separate from the Consumer’s rights in the event of non-conforming products. SPORT SPIRIT is liable for lack of conformity of products under the conditions and within the time limits provided by Law No. 105/2003 on Consumer Protection and other applicable rules. The Consumer may provide proof of purchase by presenting a fiscal receipt or any other means/document permitted by law that allows the transaction to be identified. The rule in the previous version stating that complaints could be accepted only within 30 days and only in relation to a “hidden/manufacturing defect” does not apply. Remedies and time limits are determined according to the nature of the lack of conformity and the legislation in force. Complaints may be submitted using the SPORT SPIRIT contact details indicated in these Terms and/or through the support channels displayed on the Website. ## 11. Personal Data The processing of personal data in connection with the use of the Website, the customer account, orders, payments, deliveries, returns, the loyalty program and the relationship with the Customer is carried out in accordance with Law No. 195/2024 on Personal Data Protection and the Personal Data Processing Policy published on the Website. Data required for placing and fulfilling an order is not processed on the basis of “general consent”, but on the appropriate legal basis, including the performance of the contract and/or compliance with legal obligations. Acceptance of these Terms does not constitute consent to commercial communications. Marketing by e-mail, SMS or other channels is managed separately and, where required, is based on separate, freely given and withdrawable consent. SPORT SPIRIT may disclose the necessary data to service providers involved in providing the services, including couriers, payment providers, IT/hosting, CRM and communication service providers, under the conditions and within the limits described in the Privacy Policy. The reference in the previous version to SPORT SPIRIT being registered as an operator under No. 0001929 is removed, as is the statement that data is not disclosed to any third parties other than authorities/courts, because such wording does not reflect actual e-commerce processes. The wording stating that the transmission of data over the Internet is carried out “at the Customer’s own risk” is also removed. SPORT SPIRIT is required to implement appropriate technical and organisational measures to ensure data security. ## 12. Cookies and Analytics/Marketing Technologies The Website uses cookies and similar technologies in accordance with the Cookie Policy. The technologies actually used must be kept up to date in the dedicated policy and in the consent management mechanism. Optional analytics and marketing cookies and technologies requiring consent are not activated before the user expresses a choice. The Website must allow users to accept, reject and configure optional cookies, as well as subsequently withdraw or modify their preferences. Consent to cookies is separate from acceptance of these Terms and from consent to commercial communications. ## 13. Customer Account and Loyalty Program If the Website offers a customer account and/or loyalty program, the specific applicable conditions are communicated to the Customer upon registration and/or published separately. Participation in the loyalty program does not automatically imply consent to marketing. Promotional communications are managed separately in accordance with applicable law and the Customer’s choices. ## 14. Electronic Communications Communications concerning order confirmation, processing and delivery, payments, returns, complaints or other information necessary for the performance of the contract are operational communications and may be sent without being considered marketing. Commercial communications are sent only under the conditions provided by applicable law and may be refused/unsubscribed from through the mechanisms made available by SPORT SPIRIT. ## 15. Liability SPORT SPIRIT is liable to the Consumer within the limits and under the conditions provided by applicable law. No provision of these Terms may be interpreted as excluding or limiting the Consumer’s mandatory rights or SPORT SPIRIT’s liability in cases where such limitation is prohibited by law. SPORT SPIRIT is not liable for failure to perform caused by force majeure or other exonerating circumstances under applicable law, without prejudice to its duty to inform the Consumer and to the Consumer’s rights which cannot be waived or excluded. ## 16. Intellectual Property The content of the Website, including texts, graphic elements, structure, photographs, trademarks and other protected elements, is used by SPORT SPIRIT on the basis of the applicable rights and authorisations. Unauthorised use of the content for commercial purposes is prohibited, subject to the exceptions provided by law. ## 17. Complaints and Dispute Resolution The Customer is encouraged to first submit a complaint to SPORT SPIRIT in order to seek an amicable resolution, without this limiting the right to contact the competent authority or a court. The competent authority in the field of consumer protection for non-food products is the State Inspectorate for the Supervision of Non-Food Products and Consumer Protection (ISSPNPC). Updated contact details are available at [www.consumator.gov.md](http://www.consumator.gov.md/). As of the date this version was updated, the Unified Consumer Call Centre number is 022 51 51 51, and the Inspectorate’s address is 78 Vasile Alecsandri St., Chișinău Municipality. These details may be updated by the authority. ## 18. Applicable Law and Jurisdiction These Terms are governed by the laws of the Republic of Moldova. Disputes that cannot be resolved amicably will be settled by the competent courts, subject to the mandatory rules on consumer protection and jurisdiction. ## 19. Contact Details SPORT SPIRIT S.R.L. IDNO: 1023600005058 Registered office: MD-2001, Chișinău Municipality, 6 Cantemir Blvd. Telephone: [+373 76022025](tel:+37376022025) E-mail: [info@sportspirit.md](mailto:info@sportspirit.md) Website: [www.sportspirit.md](http://www.sportspirit.md/) ## 20. Final Provisions If any provision of these Terms becomes null and void, unenforceable or contrary to a mandatory legal rule, the remaining provisions remain applicable to the fullest extent permitted by law, and the applicable mandatory rule shall apply in place of the invalid provision. These Terms must at all times be read and applied together with the Personal Data Processing Policy, the Cookie Policy, the return rules and SPORT SPIRIT’s internal procedures. Last updated: 23 August 2026.